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Frequently Asked Questions
Order
We sincerely appreciate your trust and love to MemoCool, and your patience to wait for the pre-order products. Typically, the pre-order products are planned (conservatively) to be shipped within 45 days. We will announce any potential delays on our announce bar on the top of our pages.
Shipping
Orders without personalized items are typically processed in 3 business days, but there might be a few days delay when we encounter high volume of orders. Personalized items will expect another 3-5 business days for us to perform the special crafting for you. We will announce any potential delay in the announcement bar on the top of our pages.
The orders may take 5-7 business days to arrive after shipping. This estimation excludes possible custom check.
Delivery details will be provided in your email once the items are shipped.
Currently, we only ship to US and Canada addresses. We are working very hard to expand our business overseas. Please stay tuned!
We ship our orders from California, USA, where our team locates in.