We typically process and ship orders within 1-3 business days. For customized and handmade products, processing time may take 2-7 business days. Once shipped, you can expect your package to arrive within 5-7 business days, depending on your location. You’ll receive a tracking number via email as soon as your order is on its way!

At the moment, we only ship to addresses within the US. Shipping rates and delivery times may vary based on your location. Please note that any applicable customs fees or taxes are the responsibility of the customer.

Shopping from other countries? Sorry that we cannot ship to you at the moment, but we are actively working on expanding our markets!

We ship our orders from New York, USA, where our team locates in.

We accept returns within 14 days of receiving your order, as long as the item is unused, in its original packaging, and in the same condition it was sent. For more details, check out our Return & Exchange Policy.

To start a return or exchange, simply email us at support@memo-cool.com with your order number and the reason for the return or exchange. If the product is defective upon arrival, please also include a photo of the item in your email. We’ll guide you through the next steps! For full details, be sure to check out our Return & Exchange Policy.

For both returns and exchanges, you’ll be responsible for the shipping costs. But don’t worry—if your item arrives damaged or defective, we’ll happily take care of the return shipping for you!

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Venmo, Shop and other secure payment methods at checkout. You can check the full list of payment methods at the bottom of our website.

You’ll be charged at the time of purchase. Once your payment is processed, you’ll receive an order confirmation email.